Do you have Money Back Guarantee? What if I don't like your work? Answer
Our goal is to provide high quality, professional service to all of our clients. If you're not satisfied with your new website, we offer a refund guarantee of up to 100% of the advance paid.
Our refund policy works as below:
Prior to showing of any design layout, no questions asked.
Before 3rd round of revision request.
Applicable to all plans.
Refund for $199 (starter) plan must be requested prior to 1st round of design revision.
Refund is not allowed once three rounds of revisions are requested.
Refund must be requested within 10 calendar days from date of order.
I want to put my business online, but I don't know where to start. This is my first website, can you help me? Answer
Absolutely! You do not need any online experience at all. Pocket Savers Web Design offers free consultation on all services. We help you right from the start! You will have a team member assigned to you for all your questions along the way. Just ask us! We are here to help you.
What preparations does my business have to do to get online? Answer
Brochures, logos, photographs, business cards etc. are all great resources to use. For new business ventures we will help you get started from scratch. Need a logo? at Pocket Savers we can create you a brand new logo for just $150. You will have a dedicated person to answer any question during & after your website project. At Pocket Savers Web Design, we work together with you to help answer these questions.
What information should I have ready upon purchasing my design package? Answer
We will need your company profile, contact info, products and services, and any other information you intend to present on your website.
How much input do I have? Answer
We welcome your input! The more input we receive from you the better able we will be to satisfy your needs and produce a site that will have the desired look and impact that you want. It's your website, we want it to look the way you want it. We guarantee it 100%
If I already have a site can you help me improve it? Answer
Yes. We can usually redesign or freshen up an existing site quicker, and for less money than building one from scratch. Whether your company's website "doesn't look professional", takes too long to load or the navigation is baffling to visitors, we can help.
Can you use my business's existing logo, brochure design, and other materials for my website?Answer
Certainly. If your logo and promotional materials are not in electronic format, we can convert them to a format appropriate for your website for a small fee. We can accept almost any type of file. If your materials are printed, we can scan and convert them. Pocket Savers Web Design's designers will help you establish your online image to be consistent with your existing image that your customers already know & remember.
Does my business need to be computer-based in order to have a website? Do I need to know about computers? Answer
NO, you do not need to own a computer or have computers involved in your business in order to have a website. Many companies do filing, invoicing and more without a computer. Creating a website is more about exposing your business to new potential clients and generating new sales. There is no need to overhaul the way your company does business.
What does 'Website Maintenance' or 'Website Updates' mean? Answer
Website Maintenance or Website Updates refers to changes made to your website after the initial design & setup. Keeping a website up-to-date is essential in having repeat visitors to your site. Updating the site with sales, articles, new products, newsletters, press releases, financial figures and links are all examples of website Maintenance.
You are welcome to send over your list of necessary revisions. We are happy to assist you with any changes you would like at $50/hour.
My company is in the service industry. Will a website help my business? Answer
Absolutely! Over 80% of the population who are online from home or the office are doing so to research about businesses that provide services or products. Your service-oriented business can provide samples, references, location, hours of operation and more right away from your website 24hours/7days a week/365 days a year.
What forms of payment do you accept? Answer
We except all major credit cards, e-checks and personal checks. We also offer TT (Telegraphic Transfer or Wire Transfer) payments. Please contact us for more details. All transactions must be in USD currency.
What is the expected turnaround for your projects? Answer
You will receive your initial homepage design within 5 working days upon receipt of your website content. For complete website development, it depends on the number of pages included in your package. Typically, a 5 pages website will take 5 working days to complete, after confirmation of the homepage design.
Do you provide custom scripting services for database-driven websites? Answer
Yes, we do provide custom application development and scripting service for database-driven websites based on PHP & MySQL, please contact us for more information about these services.
Do you offer web hosting services? Answer
Web hosting services are offered as an optional addon. You can choose from our two different web hosting plans or pay for them monthly or on a yearly basis. Minimum 1 year commitment is required for all monthly web hosting plans. Hosting is billed from the date of sale, regardless of the date the website goes live, because hosting costs are incurred immediately, server space is secured for the developing website and/or for existing client domain names. In addition, email accounts and support are available from the date of sale and are paid for with monthly hosting fees.
Who writes the copy/text for each of the pages on the website? Answer
You are responsible for writing the copy/text for your website. However, pocket savers will place your supplied copy on the website for you. however We also offer copy writing assistance at $30/page.
Do you offer Internet marketing services? Answer
Yes Pocket Savers offers Search Engine Optimization (SEO) service. Basic submission to major search engine is included with all packages for no cost. However just being listed in an online directory or having a fancy website isn't enough. We understand the immense importance of driving customers to your website through search engines. We help you list in the top listings on Google/MSN/Yahoo/AOL for key phrases that relate to your business niche. Our Advance SEO Package starts at $49/month.
Our goal is to provide high quality, professional service to all of our clients. If you're not satisfied with your new website, we offer a refund guarantee of up to 100% of the advance paid. Click here to check out our Money Back Policy.